Existing Customer

Terms and Conditions

  1. In General

    Access to and use of this Website and the products available through this Website are subject to the following terms, conditions and notices. You should check this page regularly to take notice of any changes we may have made to the Terms. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend products or features without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. 
This Website also contains links to other websites, which are not owned or operated by Rollins & Sons ( London) Ltd. Rollins & Sons (London) Ltd has no control over the any linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
  2. Privacy Policy

    By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Where as part of the website an opportunity is provided of entering information that is personal or business-related (e.g. email addresses, names), this information is expressly deemed to have been disclosed by the user on a voluntary basis. Any information that you may provide to Rollins & Sons (London) Ltd will be held securely, and processed in accordance with the General Data Protection Regulation (GDPR).
  3. Prohibitions

    You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the site, corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them. 
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
  4. Intellectual Property

    Software and Content The intellectual property rights in all software and content made available to you on or through this Website remain the property of Rollins & sons (London) Ltd or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Rollins & Sons (London) Ltd and its licensors.
  5. Terms of Sale

    By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from carrier delays or force majeure for which we will not be responsible. In order to contract with Rollins & Sons (London) Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

    Our Contract A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

    Pricing and Availability Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse any order.


    Returns policy If you are not satisfied with your purchase, you may return unused product in original condition within 28 days of purchase.Prior to returning any product, please e-mail us with your name, order number and your reason for the return. Here is the address to send them to: Rollins House, 1 Parkway, Harlow, Essex CM19 5QF.
    We will refund the amount you paid for the product as well as your delivery costs. In addition we will include a return shipping allowance equal to our standard shipping rates. Credit will be refunded to the original credit card used for purchase. Please note that it may take 2-3 weeks to process returns and apply the refund to your credit card. If you would like to exchange items, please return the original product for a refund using the directions above, and re-order the product you would like.

  6. Disclaimer of Liability

    The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  7. Linking to this Website

    You may link to any page of our site so long as you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
You must not establish a link from any website that is not owned by you. 
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  8. Governing Law and Jurisdiction

    These terms and conditions are subject to the laws of England. In the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

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